Privacy policy

Who we are

This website, tynergy.com, is published by the Tynergy Group of Companies (“Tynergy”, “we”, “us”). Tynergy is a group of companies for sustainable energy and sustainable economic development. We work in the United States and Indonesia.

We decide why and how the personal data described in this policy is used. We follow the data protection laws that apply to us, including Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).

What this policy covers

This policy explains what personal data we collect through tynergy.com, why we collect it, how long we keep it and what your rights are. It does not cover other websites that this site links to. Those sites have their own policies.

The contact form

When you use the contact form, we collect:

• your name and email address, so that we can reply to you
• your company and country, if you give them, so that we can send your message to the right team
• the subject, the product or project and your message, so that we understand what you need
• your choice about updates.

We use this data to answer your enquiry and to follow it up. We do not use it for any other purpose without asking you first, and we never sell it.

We send you occasional updates only if you tick the box on the form. The box is not ticked when the form opens. Every update has a link to unsubscribe.

We use your data because you ask us to answer you and agree to it when you submit the form. You can withdraw your agreement at any time (see Your rights).

Data collected automatically

When you visit the site, our hosting provider records technical data: your IP address, your browser and device type, the page you asked for, the page that sent you to us, and the date and time. We use these records to deliver the site, keep it secure and fix problems.

Analytics and cookies

On the live site we use Google Analytics, a service of Google, to count visits and to see which pages people read. Google Analytics uses cookies. A cookie is a small file that your browser stores.

• The cookies are named _ga and _ga_ followed by an identifier. They last up to two years.
• They record a random identifier for your browser, the pages you visit, how long you stay, the site that sent you, your device type and your approximate location.
• Google Analytics does not give us your name or your email address.

We use these figures only to understand how people use the site and to improve it. Apart from Google Analytics, the site sets no cookies.

You can refuse analytics cookies. The site works the same without them. To refuse:

• block or delete cookies in your browser settings
• install the Google Analytics opt-out browser add-on (opens in a new tab)
• use a browser or an extension that blocks trackers.

Google explains how it uses this data in How Google uses information from sites that use its services (opens in a new tab).

How long we keep data

• Contact form messages: as long as we need them to answer you and follow up, and no longer than 24 months after our last contact with you, unless the law requires us to keep them longer.
• Your choice about updates: until you unsubscribe.
• Google Analytics data: up to 14 months.
• Hosting records: for a short time, to keep the site secure and fix problems.

When we no longer need personal data, we delete it or make it anonymous.

Who we share data with

We share personal data only with service providers that help us run this site and answer you: website hosting, email and analytics. They may use the data only to provide their service to us, and they must protect it.

We do not sell or rent personal data. We disclose it to anyone else only when the law requires us to.

International transfers

Tynergy works in the United States and Indonesia. The team that answers you can be in either country, so your data can be stored and used in both. Our service providers can also process data in other countries.

Where the law requires it, we protect these transfers with safeguards such as contracts with our service providers.

Your rights

Depending on where you live, you have the right to:

• access the personal data we hold about you
• correct it if it is wrong or incomplete
• ask us to delete it
• object to how we use it, or ask us to limit its use
• withdraw your agreement at any time, for example by unsubscribing from updates.

To use a right, email info@tynergy.com. We may ask you to confirm who you are. We answer within the time that the law sets. You can also complain to the data protection authority in your country.

Security

We protect personal data with reasonable technical and organisational measures. The site uses an encrypted connection (HTTPS). Only the people who need your data to answer you can see it. No way of storing or sending data is completely secure, so we cannot promise absolute security.

Children

This site is for businesses, governments, partners and investors. It is not meant for children. We do not knowingly collect personal data from anyone under 18. If you think that a child has sent us personal data, email us and we will delete it.

Changes to this policy

We may change this policy. When we do, we publish the new version on this page and change the date at the top.

Contact us

For questions about this policy or about your data, email info@tynergy.com or write to us: